Delivering Our Service

Responsive to change

Should your visit requirements change at short notice, Care Manager Mobile enables the IHL office to immediately notify your care worker of the new arrangments and improves service delivery

This system will help improve the communication between the IHL office and care workers and this will enable us to manage your care package more effectively.

 

Provides proof of care

Time and attendence of all care visits is via GPS and validates that care workers are where they are supposed to be. Once the care worker has logged on to a visit, the location can be seen back at the office. The system tracks and manages every amendment to ensure that you are invoiced precisely and accurately for the care that you have received in real time.

 

Provides lone worker protection

CMM helps us to ensure that our staff are supported through GPS location tracking and if needed, a discreet panic alert links directly to the on-call staff to ensure a response should an emergency arise.

When a care worker arrives at your home they use their mobile device to log into the visit. This lets the office know that they have arrived at your house to start the visit, fully informed as to what your requirements are. In addition to this, all care workers are introduced to new clients by a member of staff that they have already met. Only Independent Home Living provide this extra level of service. On leaving, the care worker will log out of the visit, automatically advising the office that all their tasks have been completed. Our systems help to ensure that your care worker will stay with you for the full allocated time as shown on your Bookings Sheet, but there is always someone at the end of the phone if you need some extra reassurance

We are regulated by the CQC and have signed up to the Social Care Commitment. We also belong to the UKHCA, the professional association of homecare providers and are members of the Independent Care Group right here in Yorkshire. Please click on any of the logos below for more information. 

© 2018 A New Angle Ltd, trading as Independent Home Living - Independent Home Care Services in Scarborough, Beverley and York  

Company registration number: 4113770. Website updated and maintained April 2018, Neal Myers

SCARBOROUGH BRANCH

54 Ramshill Road

Scarborough YO11 2QG

Tel: 01723 381165

BEVERLEY BRANCH​​​

61 Eastgate 

Beverley HU17 0DR

Tel: 01482 882997

YORK BRANCH

77 Heworth Road

York YO31 0AA

Tel: 01904 426009