Independent Home Living is very proud of its high standards and works closely with CQC to ensure those standards are maintained. Below you can find all the latest information from the Care Quality Commission website on the services we provide. To see the more information, just click on the "see full report" link
Summary of the Latest Report [Scarborough - January 2018]
People we spoke with consistently told us the staff were caring. Comments included, "Our carers are just like family. It's such a joy, they are all lovely", "They're all lovely and chatty, I would miss them if they didn't come" and "I have a very good team, they're efficient and they all have a very good sense of humour." People told us they were involved and kept up to date by the staff and management. They said they were involved in planning and reviewing their own care package which was tailored around their personal choices and preferences. The files we viewed demonstrated that regular contact was made to users of the service and records were documented to represent the voice of the person. A relative of a person who used the service told us, "We have regular phone calls or visits to review how the care is working. I feel very involved in the whole process." We spoke with staff, the registered manager and to people who used the service about the culture of the organisation. Staff we spoke to demonstrated dedication and commitment to their role. It was evident they were highly motivated to provide care and support that was kind and compassionate.
Staff we spoke with told us, "I had a very good induction and the training is very thorough." A relative of a person who used the service said, "The carers are just like family, they are very well trained and they teach me. One of our carers is an ex-nurse, they are all brilliant." Staff were supported through access to regular supervision sessions and annual appraisals. One person we spoke with said, "I would feel okay raising any concern that I had because I know that it would be dealt with."
Summary of the Latest Report [York - March 2016]
People told us they were asked for consent before care was given and that they were able to express their wishes about how they wanted to be supported. In general people were happy with the support they were receiving. One person told us "The support is good quality and it meets my needs". Another person told us "Overall I am happy". The provider was carrying out appropriate checks when recruiting new staff and levels of staffing were closely monitored to ensure that calls were covered. However, some people we spoke with did comment on late arrival of carers. There were robust processes for assessing the quality of service in place and people who used the service were able to feedback and felt confident that action was taken. People were informed of the complaints system which was followed appropriately by the service. Records were found to be accurate, detailed and regularly reviewed.
Summary of the Latest Report [Beverley - April 2016]
We spoke with the care manager and the office manager on the day of the inspection and telephoned two care workers and two people's carers the following day. We received positive comments from the carers of people who received a service from the agency. One person said, "I cannot fault the carers" and another said, "We can choose which agency to use and we would change to another agency if we were not satisfied, but we have been". People told us that they received a service from a small number of care workers and did not express any concerns about inconsistency, missed calls or lateness. They said that they were consulted about the care they received and were satisfied with the support they received with the administration of medication. Care workers told us that they received appropriate training that equipped them to carry out their role effectively. There were quality monitoring systems in place that gave people who used the service, their carers and care workers the opportunity to express their views and affect the way in which the agency was operated. Care plans were audited and complaints were responded to appropriately. More robust recording of complaints and accidents/incidents would allow areas for improvement to be identified and acted on.